FAQ

Frequently Asked Questions (FAQ)

Last updated: February 18, 2026

Welcome to our FAQ page! Below you’ll find answers to the most common questions about our figurine statues, orders, shipping, and more.

1. What kind of figurine statues do you sell?

We offer a curated selection of decorative figurine statues, including:

  • Home décor statues

  • Collectible display figures

  • Themed and artistic figurines

  • Gift-ready decorative pieces

Our products are designed for collectors, hobbyists, and anyone who appreciates unique decorative art.

2. What materials are your figurines made of?

Our figurines may be made from high-quality materials such as:

  • Resin

  • PVC

  • Polyresin

  • ABS plastic

  • Ceramic (selected models)

Material details are listed on each product page.

3. Are your figurines suitable for children?

Most of our figurine statues are intended for decorative and collectible purposes and may not be suitable for young children due to small parts.

Please check the product description for age recommendations before purchasing.

4. Do you ship internationally?

Currently, we ship within Poland only.

We may expand our shipping destinations in the future.

5. How long does delivery take?

  • Processing time: 1–3 business days

  • Delivery time: 2–5 business days within Poland

Delivery times may vary during holidays or peak seasons.

6. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

If you do not receive tracking details within 5 business days, please contact our support team.

7. What if my figurine arrives damaged?

If your item arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide your order number

  3. Send clear photos of the damaged item and packaging

We will review your case and offer a replacement or refund in accordance with applicable consumer protection laws.

8. Can I return my order?

Yes. If you change your mind, you may return your order within 14 days of receiving it, in accordance with EU consumer law.

Items must be:

  • Unused

  • In original condition

  • In original packaging

Please contact us before returning any item.

9. How should I care for my figurine?

To keep your figurine in excellent condition:

  • Avoid direct sunlight for extended periods

  • Keep away from moisture

  • Clean gently with a soft, dry cloth

  • Avoid harsh chemicals or abrasive cleaners

10. Do you offer bulk or wholesale purchases?

For bulk or wholesale inquiries, please contact us directly via email with the details of your request.

11. How can I contact customer support?

If you have any questions, feel free to contact us:

Email: taovanmiyareyqe@gmx.net
Phone: +48 693 742 518

We aim to respond within 1–2 business days.